FAQs


Quality

Each pair of Flat Fours is handmade in Gaziantep from carefully selected high-quality leather based on the traditional technique of Yemeni shoemaking. Leather sole is covered with protective rubber sole to increase durability. The shoe design and 100% quality natural Turkish leather will mold to your feet for comfortable wear.

Shoe Care

Leather/Suede is a luxury material and should be handled with care. Use damp cloth to clean the leather Flat Fours. Use rubber eraser and a soft brush to clean the suede Flat Fours. Replace the rubber sole if worn out.

Sizing

Flat Fours fit true to size. The natural leather will mold to your feet with wear. Half sizes are not available, hence we suggest going half size down. Click Here for sizing guide. If the Flat Fours don't fit after you have purchased a pair, please contact the Studio through the Contact Form.

Custom Made

You can style your own Flat Fours Here. As these are unique Flat Fours custom made for you, the Studio aims to deliver your pair within 1 month. For any other customisation enquiries, please use the  Contact Form.

Unavailable Sizes

Please use the  Contact Form if your size is unavailable. The Studio will be in touch within 1-2 business days to discuss options.

Shipping

Flat Four Studios currently delivers free of charge in the UK and EU. International orders are subject to a £10 delivery fee. All orders will be shipped within 3 business days of your purchase. Customers will receive an email notification to confirm their order has been dispatched, including tracking information.  Please use the  Contact Form should you have any questions regarding your order.

Exchanges and Returns

Please use the  Contact Form should you wish to exchange or return your unworn Flat Fours within 14 days of purchase.  The studio will arrange the shipping and cover the shipping costs for domestic orders. Returns will be fully refunded within 10 business days of the receipt. See also Terms and Conditions

Other Questions

Please use the Contact Form for any unanswered questions. The Studio aims to respond within 1-2 business days.